Terms & Conditions

Delivery Of Your Products

M&R Aquarium Supplies Pty Ltd will make every effort to deliver your products according to the estimated delivery time provided by us at checkout. The estimated delivery times are in business days (Monday through to Friday) excluding public holidays. Although every effort is made to ship your order according to the estimated delivery times provided, this may change due to circumstances beyond our control. If your product(s) have not arrived after the estimated delivery time, please feel free to contact us. M&R Aquarium Supplies Pty Ltd or its agent will deliver the product(s) you have ordered to the delivery address that you specify in your order. Any persons at the delivery address who receives the product will be presumed by M&R Aquarium Supplies Pty Ltd to be authorised to receive the products. If there is no one at that delivery address to receive or pay for the order, M&R Aquarium Supplies Pty Ltd may charge you additional delivery fees. Once the products have been delivered to you, you will own them, and it is your responsibility if they are lost or damaged.

• FREE DELIVERY – MINIMUM ORDER $99.00 (TERMS & CONDITIONS APPLY)
• The Seller is under no obligation to sell to any Buyer if the trading arrangement is not financially viable. Examples being far remote locations that require higher freight costs to deliver.
• For remote locations, if a secondary delivery point or depot can be used and is still viable for the seller to send under point 1, then the Buyer is responsible for all delivery costs from this secondary point to final location.
• The Seller is open to work with all Buyers to resolve the best options for all parties involved with delivery options for all locations. We will always find a way to get stock to you, just some locations may require extra freight charges, where a surcharge will be advised and applied once agreed too. (Note as of March 2022 a new freight matrix will apply a surcharge at the time of ordering for all remote and hard to get to locations)
• RISK: THE RISK IN THE GOODS WILL PASS TO THE BUYER UPON ACTUAL DELIVERY TIME AND DATE
• All goods packed with “Authorised to leave if unattended” if this is not required, please notify before order is packed. Add to notes on the checkout at ordering and / or email once order is raised [email protected].
• Any issues with goods / damaged / incorrect etc – please email [email protected]. All lead times for delivery are expressed in the number of working Business days from receipt of an order to actual delivery to the location. Day 1 commences when the order is transferred to the Seller. Orders after 2pm will have lead times starting from the next business day.

NOTE: * denotes Long Distance Freight – at times delays can be expected which are out of control of the suppler. The suppler will do its best to inform and update the Buyer, once known. NOTE: These times are a guide only and, in most cases, will be less – out of stocks or back orders can delay all or part of an order.